PRIVACY POLICY

Updated 4-22-2026

Introduction

Bold City Coffee (“Bold City,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

Information We Collect

We collect limited personal information when you voluntarily provide it to us through our website.

  • Email or SMS (Text Message) Signups:
    If you sign up to receive updates, newsletters, or product announcements, we collect your email address or phone number.

  • Contact Forms:
    If you contact us through our website, we may collect your name and email address in order to respond to your inquiry.

  • Order Information:
    If you place an order through our online store, information necessary to process and fulfill the order may be collected through our website platform and fulfillment partners. This may include your name, shipping address, and payment information.

Payment information is processed securely by our website platform and payment provider. Bold City Coffee does not store credit card information on our servers.

How We Use Your Information

We use the information we collect to:

  • Respond to questions or inquiries

  • Send emails, newsletters, updates, and product announcements

  • Process and fulfill product orders

  • Improve the functionality and experience of our website

We do not sell personal information for monetary compensation.

Cookies and Website Analytics

Like most websites, we use cookies and similar technologies to help our website function properly and to understand how visitors interact with the site.

These technologies may collect information such as:

  • IP address

  • Browser and device type

  • Pages visited and actions taken

  • General location (approximate)

Third-Party Services

We work with trusted third-party platforms to operate parts of our website and services.

These may include:

Google Analytics

Used to understand how visitors interact with our website. May collect IP address, device information, and browsing activity.

Mailchimp

Used to manage email and SMS communications and marketing. Mailchimp may track interactions such as email opens, clicks, and website activity related to campaigns. This may include managing email and SMS communications, depending on the services you choose to receive.

Squarespace

Our website is hosted on Squarespace, which may collect analytics data such as page views, traffic sources, and general usage information.

These providers may process personal information as necessary to perform their services. Their handling of your information is governed by their own privacy policies.

Meta Pixel (Facebook & Instagram Pixel)

We use the Meta Pixel to measure advertising performance and better understand how visitors use our website. This may involve sharing information such as your IP address, device and browser details, and actions taken on our site with Meta, which may use this information to deliver targeted advertising on its platforms.

Email and SMS Communications

If you subscribe to our email list, we may send occasional emails about new products, updates, or news from Bold City Coffee.

If you choose to opt in to receive SMS (text message) communications, we may send messages related to promotions, updates, or order information.

Our email and SMS (text message) communications are managed through Mailchimp or similar third-party platforms.

You may unsubscribe at any time by:

·      clicking the unsubscribe link included in every email

·      Replying  STOP to SMS messages (if applicable)

·      Contacting us directly at info@boldcitycoffee.com

You may also receive emails related to:

  • Orders or transactions

  • Customer service inquiries

Notice of Financial Incentive

We may offer promotions such as a discount on your purchase (for example, a percentage off your first order) in exchange for signing up for our email list or other marketing communications.

Under California law, these types of promotions may be considered “financial incentives” because they involve the collection of personal information, such as your email address.

Participation in these programs is voluntary. You may withdraw at any time by:

  • Unsubscribing from our emails using the link included in each message

  • Contacting us directly at info@boldcitycoffee.com

The value of any promotional offer is reasonably related to the value of the information you provide.

How We Share Information

We may share information with third-party service providers to support:

  • Website analytics

  • Email communications

  • Website functionality

This may include sharing data such as IP address, browsing behavior, and device information with providers like Google, Mailchimp, and Squarespace.

We do not sell personal information for monetary compensation.

Your Choices and Consent

You may choose to limit how your information is used by:

  • Unsubscribing from email communications at any time

  • Contacting us at info@boldcitycoffee.com to request updates or deletion of your information where applicable

 

California Privacy Rights

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

These rights include:

  • The right to know what personal information we collect about you

  • The right to request deletion of your personal information

  • The right to request correction of inaccurate personal information

  • The right to opt out of the “sale” or “sharing” of your personal information

  • The right to non-discrimination for exercising your privacy rights

Although we do not sell personal information for monetary compensation, certain data sharing with analytics or marketing providers may be considered “sharing” under California law.

This may include sharing information with providers such as:

  • Google Analytics

·       Meta (via the Meta Pixel, which may be used for advertising and tracking interactions across websites)

We also use Mailchimp to manage email or SMS communications. Mailchimp may collect and process information related to your interactions with our website and emails, such as email engagement and website activity associated with campaigns. This information may be used to help us understand the effectiveness of our communications. Mailchimp’s handling of this data is governed by its own privacy policy.

How to Exercise Your Rights

You may submit a request to access, correct, or delete your personal information by contacting us at: info@boldcitycoffee.com

You may also opt out of the sale or sharing of your personal information by: Contacting us at info@boldcitycoffee.com

We will respond to verified requests within the timeframe required by law.

Authorized Agents

You may designate an authorized agent to make a request on your behalf. When a request is submitted by an authorized agent, we may take steps to verify your identity and confirm that the agent has your permission to act on your behalf.

 

For more information about your rights under California law, you may visit the California Attorney General’s website: https://oag.ca.gov/privacy/ccpa

Legal Disclosure

We may disclose personal information if required to do so by law or in response to valid legal requests, such as a court order, subpoena, or government investigation.

We may also disclose information when necessary to:

  • Comply with applicable laws

  • Protect our rights, property, or safety

  • Prevent fraud or unlawful activity

How Long We Retain Your Information

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

For example:

  • Email subscriber data is retained while you remain subscribed

  • Contact form data is retained as needed to respond to inquiries

  • Order information is retained for fulfillment, customer service, and legal or tax purposes

When information is no longer needed, we take reasonable steps to delete or securely store it.

Data Security

We take reasonable steps to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You may:

  • Unsubscribe from email communications at any time via the “unsubscribe” link in our emails

  • Contact us at info@boldcitycoffee.com to request updates or deletion of your information where applicable

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under age 13 without parental consent, we will promptly delete that information. If you believe that any personal information from child under age 13 may have been provided to us without parental consent, please contact us at info@boldcitycoffee.com

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is used, please contact us at:

info@boldcitycoffee.com